Terms of Service

By using this website to book a service, you agree to comply with these terms & conditions. If you do not agree to these terms & conditions, it is recommended that you do not book a service with us.

Booking Confirmation
Booking service online doesn’t guarantee you a spot for that date/time, you will be contacted by email or phone with a confirmation.

Cleaning Providers
Our providers have been properly vetted & prior to onboarding with us, you can rest assured all of our providers have integrity and are held accountable.

Right to Refuse Service

We reserve the right to deny &/or terminate service because of safety concerns, inappropriate or uncomfortable situations, weapons on-premises, severe clutter & disconnected utilities.
Our providers have the choice to leave if the home is in an extremely unsanitary condition or if they feel unsafe/threatened. If you book a cleaning that is unreasonable, the cleaners may refuse service on the spot & you will be charged a $100 cancellation fee.

Cleaning Day Preparation
Your price for cleaning is based on the cleaners focusing all of their time on cleaning, we ask that you take a few minutes to tidy up to allow the cleaners easy access to the areas/surfaces to be cleaned: floors, counter-tops, tabletops, etc. If you’d like our cleaners to do these tasks for you, call the office in advance so your cleaning fee can be adjusted for the additional time.

Add-On Services
These services are available for an extra charge:

Heavy-duty cleaning
Home Organizing
Clean inside oven

Pets
We will gladly work around pets, we ask that indoor activity is limited for cleaning efficiency & safety reasons, if your pet becomes anxious or presents a safety concern, Molly Mops House Cleaning Services reserves the right to remove its providers from your home. Our providers are instructed not to enter a house if they believe an animal is a threat, pets may behave differently if a family member is not present. If the removal of our cleaning provider is due to aggressive pets, our cancellation policy will apply.

Service Fees
We give instant prices based off the home being accurately represented at the time of booking, but we may adjust the price based on the actual condition of the house. Should the cleaner asses upon arrival that the property requires a more in depth cleaning the cost of the job may be subject to increase.

This will not be done without a conversation between our customer respresentatives and the client. And the client WILL NEED to give consent and approval.
If we are unable to reach you, the provider will have to leave & you will be charged a $100 cancellation fee.
We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client’s standards. Molly Mops Home Cleaning Services will contact the client to discuss price or service revisions if the cleaning time differs significantly.

Payments
Payments are made by credit card only. Cards will not be charged until AFTER the appointment is completed.

Refund Policy
We do not offer refunds, we have built our business providing our clients with the best possible service available, still, we realize that we are human, things will from time to time get missed. Should this happen email or call us within 24 hours and the cleaner(s) will return and handle any issues at no additional charge.

Special Projects Exclusion and Re-Cleaning Assessment Policy

Special Projects: Our re-cleaning policy does not apply to special projects or services that involve multiple crews immediately after our cleaning services. These special projects may include, but are not limited to, remodeling, painting, or other activities that significantly alter the condition of the premises after our services have been completed.

Re-Cleaning Assessment: We reserve the right to assess the validity of re-cleaning requests and determine if the reported issues fall within the scope of our agreement and service obligations. This assessment will be conducted based on the following factors: a. Whether the reported issues are a direct result of our cleaning services and not subsequent activities or events beyond our control. b. Whether the reported issues align with the agreed-upon scope of work and service standards. c. Whether the reported issues were adequately addressed during the initial cleaning service, considering the circumstances and constraints encountered
Determination of Validity: Upon assessment, we will determine the validity of re-cleaning requests based on the aforementioned factors. Our decision will be made in good faith and in accordance with the terms and conditions outlined in our agreement with the customer.
Scope of Agreement and Service Obligations: Our service obligations are limited to providing a thorough cleaning based on the prevailing condition of the property at the time of our visit. We cannot guarantee the cleanliness of the premises beyond the completion of our services if subsequent activities or events impact the condition of the property.
By engaging our services, customers acknowledge and agree that our re-cleaning policy may not apply to special projects or services involving multiple crews immediately after our services. Customers further acknowledge and agree that our assessment of re-cleaning requests will be based on the factors outlined above, within the confines of our agreement and service obligations.

Recurring Service Discount
Recurring discounts start AFTER the first cleaning service, if you skip cleanings so that your cleaning’s frequency is lower than what you were set up for, your price will be increased to the pricing level for the lower frequency.

Rate Increases
Client’s cleaning rate adjustments may be made at any time during the year should there be changes to the frequency of the client’s established service schedule or home or living situation: remodel, change of address, number of people living in the home, a significant addition of furniture, etc. The customer’s rate shall be increased annually, by an amount not-to-exceed 20% of the client’s current rate.

Lockouts
The client shall make the service location accessible to Molly Mops Home Cleaning Services providers on the scheduled service day. If the team is locked out of the Client’s home, every effort will be made to establish contact with the Client to arrange for entry into the home, if contact is not made within 30 minutes of the arrival of the cleaning team, the scheduled cleaning will be skipped & you will be charged $100 late cancellation fee, this fee is necessary to compensate the providers for unexpected lost revenue & time travel, to avoid the fee provide us with a key or code to gain entry to your home.

Cancellations

Service reliability is extremely important because we reserve a time, especially for you, we require at least 1 full business day's notice to cancel or change appointments to avoid incurring a cancellation or full service charge.
Notice of 1 or More Full Business Days: No cancellation fee will be charged.
Notice of Less Than 1 Full Business Day: You will be charged a $100 cancellation fee.
Day-of Service Cancellations: If you cancel the day of your service, we can not gain access into your home, or the cleaning service is interrupted by situations outside of our scope of responsibility, (inspections, contractors, or other unexpected interruptions) 100% of the service cost will be charged, and the cleaners will not be able to complete the cleaning. Rescheduling is subject to a $100 rebooking fee and availability.
No Running Water or Electricity: If there is no running water or electricity when we arrive, you will be charged 100% of the service cost and the cleaners will not be able to complete the cleaning. Rescheduling is subject to a $100 rebooking fee and availability.
Contagious Illness: Cancellation due to contagious Illness in the home will not be subject to a cancellation or rebooking fee.

Alarm
If your home is equipped with a security system, please ensure that it is in the off position or call our office with the code & proper directions for use. If the code should change please let us know so you do not incur a lockout charge.

Use of Homeowner’s Vacuum
If you request to use your vacuum, we will not assume or accept any liability for damage to the unit. Since we are not responsible for the maintenance of the vacuum, we will not be responsible for any repairs to it. This is important because if the vacuum is not in working order when we arrive to clean your home, we will not be able to perform any vacuuming of carpet & hard floor surfaces.

Cleaning Supplies

We provide the equipment & products needed to thoroughly clean your home, if you require us to use green cleaning products only, please let us know before we start the service.
If you require us to use your cleaning supplies, note that we are not responsible for any damage associated with those products. When this request is made we ask that you have the cleaning chemicals & supplies ready so we can perform our cleaning service as efficiently as possible.

Items We Cannot Clean
Mold removal is a specialty, we cannot be liable for any mold-related risks in clients’ homes. We cannot clean hoarding homes or areas containing any animals & humans’ body fluids, blood, feces, vomit, cat litter boxes, bird cages & urine, or excretions.

Unreachable Areas & Heavy Items
For safety & liability reasons our providers can’t climb higher than a step stool or work outside of your home. Cleaners can’t move objects more than 35 pounds, if you would like to clean behind heavy objects, please move prior to cleaning.

Breakage/Damage & Loss Policy

While an occurrence is rare, the possibility of breakage or damage is present while we clean. Our cleaners exercise reasonable care when cleaning your home, all providers carry insurance for damage or breakage caused by the provider. We are not liable for damage that is caused by normal wear & tear, improper installation of an item in your home, artwork, collectibles, or family heirlooms not disclosed during the booking process, these items include but are not limited to the following
Artwork, Collectibles & Family Heirlooms: These items are expensive & impossible to replace, the client should point out such items to us before starting service, please advise us how you would like your fragile items handled & their care

Notification must be made within 24 hours of breakage/loss of any personal items. Identical replacement is always attempted but not guaranteed.

Cleaners Arrival Window

We schedule our cleanings in an order that requires the least amount of drive time in an effort to maintain low prices & avoid trip fees, if you require a specific time we will make every effort to accommodate your request, however, no times are guaranteed.
Due to the unpredictable nature of our business & unforeseen circumstances, traffic jams, weather, mechanical problems, allow us the flexibility of scheduling our cleaning between 8:00 a.m. and 4:00 pm.
We generally arrive within a 2 hour window period disclosed within your booking. If we are running late we will call you or text you.

Holidays
Molly Mops Home Cleaning Services does not do holiday visits. If your scheduled day falls on a holiday, we will contact you to reschedule, the following holidays will be observed:

Independence Day
Thanksgiving
Christmas Eve
Christmas Day
New Year's Eve
New Year's

House Key/Key Release

In the event the client chooses to leave a door unlocked or place a key under a mat or any other unsecured place for the cleaners to gain entry into the home, Molly Mops Home Cleaning Services will not be held liable for any damages or theft to the client home.
Upon termination/cancellation of services, Molly Mops Home Cleaning Services shall return any client key(s) in its possession no later than 48 hours after termination of services or the next business day.

Non-Solicitation of Molly Mops Home Cleaning Services Providers
As our customer, we ask that you agree not to solicit for hire any of our providers to work directly for you. Our professional cleaners are vetted, background checked, and have experience as cleaners. Significant time, resources & money are invested in each new provider before we allow them to enter our customer’s homes.

Governing Law

Any claim relating to Molly Mops Home Cleaning Services website shall be governed by the laws of the State of Pittsburgh without regard to its conflict of law provisions.
We have taken every effort to design our website to be useful, informative, helpful & honest, hopefully, we have accomplished that & would ask that you let us know if you would like to see improvements or changes that would make it even easier for you to find the information you need.
Molly Mops Home Cleaning Services reserves the right to change these terms & conditions at any time without prior notice to you.

Molly Mops

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